Analize
The analytics field is the first feature of the Management Dashboard, where you can track various metrics related to your customer support interactions. Check them out below!
Last updated
The analytics field is the first feature of the Management Dashboard, where you can track various metrics related to your customer support interactions. Check them out below!
Last updated
In the upper central area, you can monitor all the day's activities, including the number of online agents, ongoing conversations, conversations awaiting response, conversations with no reply, templates sent on that day, and all the interactions completed.
Just below the service metrics, you can review the same metrics for each individual agent, allowing you to track each one's productivity. These details can be viewed in table or chart form on the next tab.
