Ending Conversations

In this topic, we will explore all the features available when closing your conversations!

Ending a conversation is simple. Just click on the icon highlighted in the image below.

However, before closing it, you also have the option to perform some additional actions.

Modifying a Property

Before closing a conversation, the agent has the option to fill in a specific property. These properties can be added by the manager directly in the settings of the Spread.chat dashboard. This functionality allows for customizing additional information related to the conversation, ensuring a more thorough and organized closure.

The properties can be added directly from the management dashboard.

Associating it with a deal.

Furthermore, you can associate a conversation with a deal or a ticket before closing it. Just select the desired option to assign the conversation to the respective pipeline or ticket, making it easier to organize and track appropriately.