Ending Conversations
In this topic, we will explore all the features available when closing your conversations!
Last updated
In this topic, we will explore all the features available when closing your conversations!
Last updated
Ending a conversation is simple. Just click on the icon highlighted in the image below.
However, before closing it, you also have the option to perform some additional actions.
Before closing a conversation, the agent has the option to fill in a specific property. These properties can be added by the manager directly in the settings of the Spread.chat dashboard. This functionality allows for customizing additional information related to the conversation, ensuring a more thorough and organized closure.
The properties can be added directly from the management dashboard.
Furthermore, you can associate a conversation with a deal or a ticket before closing it. Just select the desired option to assign the conversation to the respective pipeline or ticket, making it easier to organize and track appropriately.
