Agents

Here, you can monitor all active and inactive agents, viewing important information for your management. Check it out below!

Actions

On the right side of each agent, there are some actions available. See below

Set up an agent:

In this action, the manager can block the agent from receiving messages or log in and out intuitively, as illustrated below.

By blocking transhipment to the agent, they will not receive any conversations in their inbox unless they are specifically transferred to them by another agent or manager.

Edit an agent:

In the editing option, the manager can configure basic registration information such as name, email, username, department, and tags as needed.

Resend password:

If an agent needs a new password, the manager can send it again through the corresponding icon for that agent.

Whenever the password resend action is used, the agent will receive a new password, which will be different from the previous one.

Delete an agent:

This action allows the manager to delete agents directly from the dashboard independently.