Management
We have compiled some frequently asked questions about the spread.chat management dashboard and its functionalities.
Last updated
We have compiled some frequently asked questions about the spread.chat management dashboard and its functionalities.
Last updated
What is the price charged per template?
You can access the updated Meta pricing table at the link below. Please note that charges are always made in USD.
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Can multiple people attend to the same number?
Yes, our integration allows multiple people to handle the same number simultaneously, with each operator handling their own conversations.
Can I generate reports on message usage volume in spread.chat?
WhatsApp usage is tracked directly through the Facebook Business Manager. However, through customizations, we can generate a report within HubSpot detailing the total number of templates sent.
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After ending a conversation in HubSpot, does it need to be closed in the management panel as well?
The closure made by the operator in the inbox is the same as the one done in the management panel, so it is not necessary to repeat the process.
Can I send audio as a template?
The official WhatsApp API allows the sending of interactive templates with images, videos, and documents. However, audio messages are not permitted as templates.
Can we use an image as a template?
Yes, sending images is within the META standards for template registration and sending to contacts.
Can an operator view another operator’s ongoing conversation?
It is possible to view an ongoing conversation on the contact's screen, but one operator's conversation is not visible to another operator in the inbox.
Can I transfer a conversation as a manager?
Yes, as a manager, you have access to all conversations and the ability to transfer them between operators or departments.
Can a manager leave comments on a conversation?
Comments on a conversation can only be left by an operator when the conversation is in their inbox.
How can a manager view an ongoing conversation?
Yes, as a manager, you can filter and review all ongoing conversations with operators.
Who has access to register templates?
Only managers can register templates through the management panel.
Is there any cost related to the ChatBOT?
The creation of the bot and any subsequent modifications over time are included in the tool's contract, so they do not incur additional costs.
Can I generate reports in spread.chat?
The management panel allows you to generate various types of reports, which can be exported in CSV (Excel) format.
Is it possible to integrate other tools with the bot?
Our bot allows integration with other tools via API. For more information, please contact your spread.chat account representative.
Is it possible to have more than one number for customer support?
Yes, it is possible to have multiple numbers for the same account, with each representing an operator or a department, allowing for simultaneous service.
Can I assign different teams to the same department?
Yes, you can make this separation using tags, which can be registered in the management panel under the “Departments” menu.
Can I see how long the contact has been waiting for a response?
As a manager, you can search and view all conversations that are awaiting a response from the operator in the panel.
If you still have any questions, feel free to contact our support team via WhatsApp.