spread.chat Help Center
  • How can we help?
  • Integration with HubSpot
  • TO START
    • Glossary
    • How do I log in as a manager?
    • How to add your operators?
    • How to log in as an operator?
      • Best Practices for the Extension
        • Cache Cleaning
  • FAQ | Frequently Asked Questions
    • Management
    • Operational
  • Service
    • Mass triggers via workflows
      • Mass triggers in different sectors
    • Starting conversations via timeline!
    • Records in the contact's timeline
    • Inbox
      • 24-Hour Window
      • Resuming a conversation
      • Transferring Conversations
      • Opening Interactions
      • Creating a Contact
      • Tags
      • Comments
      • Ending Conversations
        • Modifying a Property
        • Save History in Associated Objects
  • WHATSAPP
    • How to track my WhatsApp usage?
  • How to include a WhatsApp button on your website?
  • Verification Badge
    • Official WhatsApp Business Account
  • Report Dashboards
    • Ticket Pipeline
  • How to Maintain a Healthy WhatsApp Number?
    • Quality Rating
    • Messaging Limit
    • OPT-OUT
  • Management dashboard
    • Analize
    • Operators
    • Conversations
    • Campaings
    • Triggers
      • Best Practices for Messaging
    • Models/Tags
    • Templates
    • Reports
      • TME and SLA Reports
      • Types of Reports
    • Settings
      • Basic Settings
      • Advanced Settings
      • WhatsApp Profile
Powered by GitBook
On this page
  • How Does the 24-Hour Window Work?
  • Why Is the 24-Hour Window Important?
  1. Service
  2. Inbox

24-Hour Window

Learn more about the importance of WhatsApp API's 24-hour window.

How Does the 24-Hour Window Work?

  • Opening the Window: The 24-hour window starts when a customer sends a message of any kind. Within this period, businesses can freely respond without needing pre-approved templates.

  • Unrestricted Messaging: During these 24 hours, personalized messages can be sent, enabling natural conversations and faster issue resolution.

  • Closing the Window: After 24 hours from the customer's last message, businesses can only send messages using pre-approved templates. If the customer sends a new message, the window reopens, and the process repeats.

Why Is the 24-Hour Window Important?

  • Faster Responses: Encourages quick replies, enhancing customer satisfaction.

  • Relevant Messaging: Messages sent outside the window require approval, ensuring compliance with WhatsApp's policies and reducing the risk of bans or restrictions.

  • SPAM Protection: Prevents unsolicited messages, maintaining high-quality communication.

Find out next how to restart a conversation after the 24-hour window!

PreviousInboxNextResuming a conversation

Last updated 17 days ago