Comments
Leave comments within conversations to communicate with other operators and record relevant information in the conversation history.
Last updated
Leave comments within conversations to communicate with other operators and record relevant information in the conversation history.
Last updated
In the message input field, you can choose to send a visible message to the customer or leave a private comment that only other operators can see.
This flexibility allows for seamless internal communication, making it easy to share insights, coordinate actions between teams, and document important details without disrupting the customer interaction. This ensures efficient internal collaboration and a more personalized and effective service experience.
In addition to text comments, operators can also share media files such as images, documents, and audio within conversations.
All comments, whether text or media, will be recorded and stored in the conversation history. This includes both the timeline of contacts and deals, as well as the records in the management panel.
