Tags

Learn in this topic how to add your custom tags to organize your inbox!

It is possible to customize tags to segment and organize your conversations within the inbox.

To add a tag to the conversation, simply click the button located at the top right and select the desired tag.

Conversation in Inbox

You can add as many tags as needed to segment a conversation. These tags will stay with the conversation if it is transferred to another operator.

How to create new tags?

The manager can create new tags by following the step-by-step instructions described in the topic:

Models/Tags