Ticket Pipeline

All properties are not native and are created for the spread.chat group.

• answered: Indicates whether the template was answered by the contact (with values "yes" or "no").

• chat id: The conversation ID.

• lastNode: Provides the ID of the chatbot node where the contact stopped responding and the conversation was closed.

• operator: Indicates which operator is handling the conversation in the inbox. If there is no reference to an operator, it means the conversation was completed by the bot or has not yet been assigned to an operator.

• readed: Shows whether the template was read by the contact, following the rule applied to the user's WhatsApp.

• Sector: Identifies the department responsible for sending the template.

• template: The name of the template sent to the contact.

• type: Indicates whether the template was sent via timeline or workflow.

SLA Properties, the following properties are created:

• Time for the first operator response (min)

• Date of the first operator response

• Active conversation - template

• Sending error

If you wish to activate the pipeline and create reports, please request support from spread.chat