Basic Settings
Last updated
Last updated
On the Spread.chat platform, you can configure automated messages directly from the management panel. These messages aim to improve service quality by offering users a more efficient and satisfying experience.
Inactivity Message: You can set an automated message to be sent after two hours of contact inactivity when the user is in the chatbot flow. This message can offer additional assistance or remind them to resume the conversation so it can be escalated to a human agent if needed.
No Available Agents Message: If no agents are available at the moment, you can configure an automatic message to notify users. This message can inform them that there are no agents online and may include information about when they can expect a response or offer alternative contact methods.
"Conversation Closed" Message: When an agent ends a conversation, you can configure an automated “conversation closed” message to be sent to the user. This message may include thank-you notes, additional contact details, and even a link for feedback on the service received.
You can set a daily limit for message blasts. This is especially useful if you want to control costs associated with outbound messages.
Enable the Multi DDI option if your contact base includes phone numbers with different international dialing codes. This allows the system to automatically recognize and handle them.
Tip: We recommend enabling this feature if more than 40% of your contact base is international, as it affects the automatic number formatting according to Brazilian standards.
