How to track my WhatsApp usage?

Within the Meta business settings, in the WhatsApp Manager, you have the ability to monitor WhatsApp consumption and costs in real time.

Meta uses conversation initiations to account for WhatsApp usage. There are two types of conversation initiations: active initiation, when the business starts the conversation using pre-defined templates, and receptive initiation, when the contact starts the conversation with the business.

It's important to note that after 24 hours without any interaction from the contact, a new template needs to be sent to start a new conversation session.

1.1 Go to the Business Manager and select your business.

1.2 Click on WhatsApp Manager.

1.3 You can view conversation metrics in the following ways:

1.4 In the Overview tab, find the Insights section for this month and click on the type of conversation insight you wish to view.

1.5 In the left menu, click on Insights. Then, in the Insights tab, click on All Conversations for a more detailed view.